Online Shop Terms and Conditions

Payment Terms:

​Currently, we only accept Cash Payments on Delivery for online orders. We are working on adding credit cards payments soon.

Delivery Days and Timings:

Orders for Homes and Restaurants and shipped next day as follows:

Dubai:                 Saturday - Thursday 9:00am - 5:00pm

Abu Dhabi:         Saturday, Monday, Thursday 9:00am - 5:00pm

Al Ain:                 Sunday & Wednesday: 9:00am - 5:00pm

Sharjah:              Saturday - Thursday 9:00am - 5:00pm

Ajman:                Saturday & Wednesday 9:00am - 5:00pm

Um Al Quwain:   Saturday & Wednesday 9:00am - 5:00pm

Ras Al Khaima:   Saturday & Wednesday 9:00am - 5:00pm

Fujairah:             Tuesday 9:00am - 5:00pm

Refund Policy:

Online Orders can be fully cancelled before shipping at no charge. Please call 04-4276600 or email us at order@primogelato.com to request a delivery cancellation.

Upon delivery, you can request a full or partial return of ice cream if the tub is not opened. Just inform your delivery person to exclude the price of your return and amend the invoice manually upon delivery.

Once credit card payment are activated on the website, we will be updating our return and refund policies for orders that were paid online.

2013 - 2020 Primo Gelato Ice Cream Manufacturing LLC, Dubai, United Arab Emirates, Tel: +971 4 4276600     Online Shop Terms & Conditions